Reference

Terms & Conditions For Your Account

murka 79 Terms & Conditions explain how you open, use and protect your account in Indonesia.

Clear account stepsWallet status checksPolicy access anytime
murka 79 Terms & Conditions For Your Account
POLICY HELP ROUTES

Get Answers Before You Continue

Questions about Terms & Conditions should be settled before you submit account details or request a withdrawal.

Account questions Use the account support channel when you need the Terms & Conditions explained around phone verification, duplicate accounts, sign-in recovery or a temporary access check. Include your registered phone number in masked form and the exact message shown on your device.
Wallet and cashier For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, share the payment reference and receipt time through the cashier help route. We can check whether the transaction is pending, matched or awaiting an account detail.
Policy requests Ask support to clarify a clause, request an account-data correction or question a policy change through the contact path shown on our site. We record the request against your account so the response follows the same Terms & Conditions.
ACCOUNT SAFETY

How We Apply These Conditions

Terms & Conditions work properly only when the account record, payment trail and access request can be connected accurately.

Account data

We use your submitted account details for access, verification, support and transaction matching. The Terms & Conditions explain which details should remain current and how to ask us to correct an inaccurate phone number or account record.

Cookies

Cookies can keep a policy page, sign-in step or cashier session working across your browser. Our conditions explain their purpose and how browser settings may affect access, including why a device may ask you to sign in again.

Sign-in security

Keep your password and one-time verification code private. If a phone is shared or lost, contact support promptly through the account route. We may ask questions that match your account before changing access details or discussing a transaction.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipt can help us match a transaction. The policy explains why we retain payment references and why a name or amount mismatch can delay a status decision.

Retention periods

We retain account, support and transaction records for the periods described in our Terms & Conditions, including where a dispute or legal request requires continued storage. When a retention period ends, handling follows the stated deletion or restriction process.

Change requests

To request a correction, policy clarification or privacy-related change, contact us through the listed support path with your account reference and the requested update. We may verify ownership before applying a change or confirming what can be removed.

Terms & Conditions Search Answers

These questions address the parts of our Terms & Conditions that usually matter before account access: eligibility, verification, payment records, privacy, device sessions and contact options. Read the full policy for the wording that applies to your account. If a clause is unclear, ask us before taking the related account or cashier step.

They are the conditions governing your account access, phone verification, payment records, security, cookies, data retention, policy changes and contact requests. They also explain when access may be paused and how DANA, OVO, GoPay, QRIS, bank transfer and virtual account transactions are checked.

Yes. Access and eligibility depends on local law, and we apply the conditions only where local law permits. You should check your own location and legal position before opening an account. We may request information or restrict access when a local requirement affects the account.

Phone verification connects the account to a reachable contact and helps us distinguish an owner from an unauthorised sign-in. We may require it before account access, a detail change or a withdrawal request. Never send your password or one-time code to support.

The Terms & Conditions explain how we match DANA, OVO, GoPay and QRIS deposits with your account. Keep the payment receipt and reference until the status is settled. If the amount, account detail or timestamp does not match, support may request additional proof.

Yes, you can contact us to request correction of an inaccurate account detail or ask how stored information is handled. Include a masked account reference and the requested change. We may verify ownership first, and the Terms & Conditions explain which records cannot be changed immediately.

Cookies can retain a policy-page session, sign-in state or cashier context in your browser. Blocking them may require another sign-in or prevent part of the account path from working. Our policy explains cookie purposes, while your browser settings control whether they are stored.

Use the support contact route shown on the site and include the clause, account message, device type and approximate time. For a payment issue, add the rail and receipt reference. We can explain the Terms & Conditions and the next account step without requesting your private sign-in code.